Excerpt from Section 10 of the General Terms and Conditions of Sale (GTC) Madame la Markise

 

SECTION - 10 WITHDRAWAL - RETURNS - EXCHANGES:

With regard to products or patterns sold in digital form, the buyer expressly waives their right of withdrawal, even in the event that the Product has not been downloaded or used by the buyer; the products, due to their digital nature, are not supplied on a physical medium.

For products in physical format, the legal deadline applies in accordance with the applicable provisions of the Consumer Code and, in the context of distance selling, the Buyer has a withdrawal period of fourteen (14) clear days from the day after receipt of the order.

The notification of withdrawal must be made by mail or email to:

madamelamarkise@gmail.com

or

Madame la Markise

13 avenue François Mitterrand, 27400 LOUVIERS, FRANCE

The Buyer's intention to exercise their right of withdrawal must be unambiguous. Please note that the Buyer is responsible for providing proof of the effective exercise of the right of withdrawal. They are not required to provide a reason for exercising their right of withdrawal and will not incur any penalty as a result of exercising this right.

The Buyer must return the product(s) without undue delay and no later than fourteen (14) days after communicating their decision to withdraw. Physical products (sleeves) must be returned intact, without having been opened or used.

The Buyer returning the product(s) within this period is entitled to a refund of the price of the Product ordered and a refund of the OUTBOUND delivery costs. However, the RETURN costs shall remain the responsibility of the Buyer.

The shipping costs associated with returning your item are your responsibility. They are non-refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a tracked shipping service or insure your shipment. We cannot guarantee that we will receive the returned item.

Sale or promotional items (if applicable)

Only items at regular price are refundable. Unfortunately, sale or promotional items are not refundable.

 

Gifts and gift cards.

Gifts and gift cards are non-exchangeable and non-refundable, whether physical or digital.

 

The refund for the price of the returned Product corresponds to the invoiced price including delivery costs and will be made using the same payment method used for payment within fourteen (14) days of receipt of the Buyer's notification of their decision to withdraw (Hamon Law of June 14, 2015). Madame la Markise reserves the right to defer the refund until the product has been recovered or proof of shipment of these products by the Buyer has been provided, whichever occurs first.

Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item.

We will also notify you if your refund has been approved or declined. Under no circumstances may the Buyer abuse their right of withdrawal. In any event, any order returned incomplete (including explanatory notes), pouches or patterns, damaged or used even partially, will not be refunded.

Delayed or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Next, contact your bank. There is often a processing delay before a refund appears.

If you have completed all of these steps and still have not received your refund, please contact us at madamelamarkise@gmail.com

Exchanges (if applicable)

We only replace items that were initially defective or damaged. If you need to replace your item with the same item, send us an email at madamelamarkise@gmail.com with a detailed description of the defects and/or damage (photos) and send your item to: Madame la Markise, 13 avenue François Mitterrand, Louviers 27400, France.

You are responsible for the shipping costs associated with returning your item. These costs are non-refundable.